FAQ
- What is the delivery time of my order?
The delivery time of your order depends on the shipping method you have chosen. Normally, we deliver within 2-5 business days. Due to the busy period and the popularity of all products, the estimated delivery time is 5-30 days. If you placed an order with the priority option, your order will be processed as one of the first.
- How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. On the website, you can enter your tracking code under the "MY ORDER" section.
- What is your store's return policy?
We offer a 14-day return policy from the date of receipt of your order. The item must be in good condition and still have the original labels. If you want to return an item, please send an email to our customer service with your order number and the reason for return. We will then let you know how to return the item.
- What if my item is damaged upon receipt?
If you receive a damaged item, please contact our customer service immediately with a description of the problem and a photo of the damage. We will resolve the issue as soon as possible by sending a replacement item or refunding the purchase amount.
- Do you accept gift cards or discount codes?
Yes, we accept gift cards and discount codes. Enter the code during checkout, and the discount will be automatically applied to your order.
- What if I received the wrong item?
If you received the wrong item, please contact our customer service with your order number and a description of the problem. We will resolve the issue as soon as possible by sending the correct item and taking back the wrong item.
- How can I contact customer service?
You can contact our customer service via email. The email address and phone number can be found on our website under the "Contact" section. We aim to respond to your inquiries within 24 hours